Help
Everything you need to get help with a Texas request, an ongoing job, or an account issue — whether you're a homeowner waiting on a plumber, electrician, or HVAC technician, or a tradesperson working a job through Emergency Trades Texas.
Start with the topics below, or call the number above any time — day or night — for emergencies or general questions about a request.
Texas homeowners deal with sweltering summer heat that pushes HVAC systems hard, sudden hard freezes that burst unprotected pipes, and Gulf Coast hurricane season along the coast.
Frequently asked questions
How a request turns into a local plumber, electrician, HVAC tech, or other trade professional at your door, what it costs, and how we vet the people we match you with.
Our safety promise
How the private job verification code works, why we use it, and exactly how to confirm the person at your door is really the pro we matched you with before you let them in.
Report an issue
File a report about a job that didn't go as expected — attach photos, videos, and written notes, and get a fair review that considers both sides. For logged-in account holders only.
Messages
Check messages from our support team, or follow up on a message thread tied to a specific job you've requested.
Homeowner guides
Articles on preventing common plumbing, electrical, and HVAC problems, and understanding what a trade job actually involves before you book one.
Contact us
Reach our team directly by phone or form for anything that isn't already covered in the FAQ or Help topics above.
Electricians are licensed through TDLR; plumbers are licensed separately through the Texas State Board of Plumbing Examiners. Always verify a professional's license directly with the relevant board before work begins.
For dangerous emergencies (fire, medical, gas), call 911 first.